Privacy Policy

Our Commitment to Privacy

maple mca respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data from customers visiting our Toronto souvenir shop or using our online services.

Information We Collect

• Contact Information: name, email address, phone number, shipping address
• Purchase Information: items purchased, customization details, payment information
• Usage Data: IP address, browser type, pages visited, time spent on site
• Communication Data: messages sent through contact forms, emails, phone calls
• Cookie Data: preferences, session information, analytics data

How We Use Your Information

We process your data based on:

• Consent: for marketing communications
• Contract: to provide requested services and fulfill orders
• Legitimate Interest: for business operations and customer service
• Legal Obligation: for tax records and regulatory compliance

Data Retention

We retain your data for:

• Contact form submissions: 3 years
• Service records: 5 years
• Financial records: 7 years (legal requirement in Canada)
• Marketing data: until consent withdrawn

Your Rights

Under Canadian privacy law, you have the right to:

• Request access to your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent at any time
• Lodge complaints with privacy commissioners

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Contact Information